stickin' it to the man

the following correspondence took place between me and an unnamed credit card company (it rhymes with shmitti-shmard).

Subject:	late payment fee
Date/Time:	06/29/09 02:05:14 PM
You wrote: Hello, I am writing to request that the late payment fee that was recently posted to my account be refunded. The payment was only 1 day late, and paying late, according to my record, is not nearly a habit. In fact, I often pay early and much more than the minimum payment. If you value my business, please refund the late payment fee. Thank You, Kaitlyn DeConto

Subject:	Re: late payment fee
Date/Time:	06/29/09 02:41:26 PM
Customer Service Wrote: Our records indicate that a payment of $20.00 was due in our office by 06/15/2009. Because that payment was received on 6/16/2009, a late fee was charged to your account. For more information, please review your Card Agreement. After a thorough review, we have determined that your account is not eligible for the credit of the late fee. Was this message helpful? Let us know Thank you for using our website.

Subject:	Re: late payment fee
Date/Time:	06/29/09 11:04:59 PM
You wrote: Hello, I am very disappointed by this and will be closing this account. Thank you.

Subject	: Re: late payment fee
Date/Time	: 06/29/09 11:24:07 PM
Customer Service Wrote: As a goodwill gesture, we have credited your account $39.00 for the late fee assessed. This credit should appear on your account within two business days. We must receive your payments by the due date in order to avoid late fees in the future. Was this message helpful? Let us know Thank you for using our website. boo ya.